Mariner Finance

My mother recently went to the Dickson, TN location and got a loan. The branch manager rushed through the signing process and didn't explain everything thoroughly.

I looked over the paperwork later that night and there was extra insurance that was added to the loan that my mother didn't ask for and wasn't told it was optional. There was also two checks made payable to my mother but she only received one. When I ask my mother about the other check she said the branch manager told her she needed her to sign the back of the check. My mother ask her why she had to sign the check and she was told it was something new they was doing so my mother trusted what she was told.

After doing research I found out the company has a law suit for hidden add-on products that people didn't know about or agree to. I feel my mother was taken advantage of and I will look into this matter a little closer now that I know other borrowers was taken advantage of.

I only gave one star just so I can comment. They dont even deserve that.

If youre interested in being strung along day after day while being told that theres only one more thing that needs to go before the All Powerful and Mysterious Underwriter (even though they told you that you were approved, after the first submission) being repeatedly lied to, and getting credit inquiries, this is definitely the company for you. They told me that they were definitely able to help me get turned around and bridge the gap while recouping from identity theft. Then it was if I had a co-signer. I told them that I didnt want an inquiry on his report if there was even a remote chance of not being approved.

I was reassured that I was going to be, and this was just a minor technicality due to my dti ratio from current theft. Then his paystub wasnt still attached to his check, and paystub didnt have name on it??? Each time being resubmitted to Oz, I mean underwriting, and told we would close that evening, or next morning etc. This evening the call came and we were denied!!!

Hows that possible, you ask? After all of the promises of helping me get my financial life back?! Why would they not approve it? Because when they asked for his income, he gave them his (weekly average) income, just like anyone else.

(proof submitted with above mentioned unattached check/stub) But, no, they wanted his year to date average. Which is different due to being off for Covid, weather, and waiting for the unemployment payments. We were denied because THEY didnt correctly ask a question. Apparently your answers are engraved in stone.

Youre not allowed to any corrections, even though it was THEIR mistake. They said people lie about their income all the time, did they just refer to us as liars? I believe they did! So, if he would have said his year to date average instead of current weekly one, it would have been approved.

We were denied because of their inability to properly ask questions. Unbelievable

Company has no customer loyalty at all, tried to belittle me, I will no longer do business with them, find another company who appreciates paying customers