Mariner Finance
Reviews and Complaints
Shady business practices
- Shady business practice
Preferred solution: Apology
User's recommendation: Stay Away, Lender Be Wary
Unposted payment
User's recommendation: Mail any payment you make to your loan office loan was generated at do not send anything In the mail to the Baltimore md office they cannot be reached if your paints do not post to your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Worth, IllinoisTREATMENT
Today I was at your location on 10945 S. Cicero to pay off my loan .......EARLY!!
Since it was raining hard, I stayed in my niece's car until it slacked up.
As we were waiting until the rain subsided, we noticed the lady at the front desk as well as the white lady, with yellow sweater and glasses were staring at us.
Once the rain subsided, I got out of the car with overnight envelope, umbrella as well as mask.
The ladies were still staring as I approached the door.
You know she didn't move until I knocked...which was crazy since they saw me get out of the car!! It was also STILL raining!!
Then the white lady with yellow sweater and glasses....started talking to me thru the glass door!!
I couldn't believe she was trying to have a conversation with me thru a MASK and GLASS DOOR!!!
I was CONFUSED since she didn't do the same to the white couple that entered before I got out of the car!!
They were welcomed in.....
I informed her that I don't understand anything she is saying. Then she opened the door....CORRECTION....
She CRACKED the door and started talking.
I couldn't believe she didn't allow me in out of the rain. Since I ONLY wanted a receipt that showed PAID-N-FULL!!
I was proud to pay it off early which would allow me to place that money in my savings.
Then to add insult to injury, she wouldn't take my overnight envelope.
She said I had to put it in the mailbox. Which is located on the SAME door that was CRACKED!!! Is she
SERIOUS!!!
I was still standing by the door, when she closed and locked it in my face!!!
If she has an issue with servicing people of color....DON'T have a CUSTOMER SERVICE job!!
Get a job where you are in the back room, away from people. Since you are a REPRESENTATIVE of your employer!!!
I felt like she didn't want to handle/touch ANYTHING from a person of color.
I don't know if she thought my color would rub off on her.
I don't know if she thought we (my niece and I) were going to rob the place because of her demeanor......her vibe. Since she was not friendly AT ALL!!
I am so glad my loan is paid off and because of this experience, I would have a future relationship with this company!!
- Very poor customer service
Preferred solution: Let the company propose a solution
Set-up
Preferred solution: Need to Register online to make my payments
Review
Preferred solution: Help Others
Complaint about employee rudeness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service
One of your Florida locations and company have no compassion, recently took a large pay cut as I am in the hospitality industry. Cant pause payment.
I have called the location and spoken with them, they will not let me pause payment on this. I recently took a large pay cut due to the Covid-19. I work in the hospitality industry so this pandemic is affecting my job significantly. Your staff just says no nothing we can do.
No assistance or anything. Someone who is trying to not default on something and call in advance to work this out. I could understand if I had request this many times or this situation was not going on with Covid-19. I have never been late or missed a payment on anything with this company.
I will not stand for this at all. This will be presented to my personal attorney if this is not rectified.
Preferred solution: Pause payments during this time!!!
User's recommendation: Never for any reason use this service.
Complaint
They are trying to scam me out of my money that I already paid my account have been paid off in 2017-18 now they saying I owe them some money after I contacted them in 2019 about still being on my cre
Preferred solution: My account is paid in full
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wilkes-Barre City, PennsylvaniaComplaint
This company filed a civil complaint after I told them my husband passed. I told them as soon as I get employment, I would pay them, but they still call multiple times a day, using all my message space.
They got all the paperwork for the loan the day before our appointment. Bring the only income was my husbands, they based the loan on his income, yet put the loan under my name and only had me as the insured for an added 50.00 a month.
I am counter suing because it was deceptive on their part. They would not allow me to cancel it.
- You can get a loan
- Very poor customer service
- False imformation given me
Preferred solution: Let the company propose a solution
User's recommendation: Go elsewhere
Warn others
User's recommendation: Stay away from these crooks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPOOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Easy to get loan
- Very poor customer service
- Dont work with long time customers
Preferred solution: take the lien off my truck so I can take it to the junk yard, set up auto payments for these last 8 months.
User's recommendation: Don't fall into their trap, stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | District 14 Bowie, MarylandDONT DO IT!!!v
- Complete con men
- Charge late fees when your not late
- Fraudulent procedures
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pompano Beach, FloridaBe careful, they lie a lot.
they say that there is no penalty for early payment, but that is incorrect. for instance if you 3 payments at once instead of taking the interest on the payment that is due, they interest on everything that you paid. that results in a penalty.
Preferred solution: Full refund
STAY AWAY!!!!!
I only gave them one star because I couldn't go lower
complete losers
- Complete con men
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Forget the apology. You've cut the cord when you ditched the "check".
Why would you want to maintain contact with someone like that for even another second? It can't possibly do you one whit of good.
Run, run far away. Do not look back over your shoulder.